Features / Automated booking reminders
Automated booking reminders that cut no-shows
Automatic reminders go out before every appointment so clients remember to show up. Email is included on the free plan; SMS is on Pro. Set the cadence once — Bookable sends every reminder after that.
Reduce no-shows
Most missed appointments are forgotten, not cancelled. A reminder 24 hours before — plus a same-day nudge — brings the booking back onto the lock screen.
Email reminders
Professional emails with service, time, and location. Customise templates so they match your brand. Included on every plan, including free.
SMS reminders
Pro includes 50 SMS reminders per month. Texts get seen. Use them for the 24-hour reminder if your clients ignore email.
Follow-up messaging
Send a thank-you or feedback request after the visit. Easy rebooking beats chasing reviews in DMs.
You choose the times
Pick when each reminder fires — for example, 24 hours before and 2 hours before. The same times apply to every appointment.
Fully automated
Turn automated booking reminders on once. Every new appointment gets the same cadence — no spreadsheet, no manual texts.
A reminder cadence that actually works
Start here, then tighten it for your industry:
- 1. Instant confirmation
Email right after booking with time, address, and a reschedule link. The appointment feels real.
- 2. 24 hours before
The reminder that cuts most no-shows. SMS if you have it; otherwise email.
- 3. 1–2 hours before
Catches same-day forgetfulness. Keep it short: time, address, reschedule link.
Need templates and policy wording? Read how to reduce no-shows with reminders.
Email vs SMS
| Channel | Best for | Plan |
|---|---|---|
| Confirmations, details, receipts | Free and Pro | |
| SMS | 24-hour and same-day reminders | Pro (50/month included) |
Reminders FAQ
Do automated booking reminders work on the free plan?
Yes. Email reminders and follow-ups are included. SMS is Pro.
Can I change the reminder time?
Yes. Set offsets that fit how far in advance people book — extra 72-hour reminders help dentists and consultants; same-day shops can stay shorter.
Can clients reschedule from the reminder?
Put a reschedule link in the template. Silent cancellations drop when changing the time is one tap.
Start sending reminders
Create your booking page and turn on automated booking reminders in minutes.